Update Three Uk Data Sim Review – Looking at all three for last year’s Mobile Network Awards, we wondered if the network was building up to the return of 5G. Twelve months later, it has started to triple.
It is now a leader in 5G coverage and is starting to lead in terms of performance, though it still faces stiff competition from Vodafone and – in particular – EE. Interestingly, the network is reportedly in early talks for a merger with Vodafone, though given the pace at which these things go, you are unlikely to see any impact for a year or more.
Update Three Uk Data Sim Review
Is this reflected in the better results in this year’s Expert Reviews Mobile Network Awards survey? Well, Three still needs to work on its customer service, but its value score is improving. Perhaps most critically, of the three customers we spoke to, only 67% would recommend the network to a friend; Better scores than Virgin Mobile (61%) and Vodafone (65.5%), but well above the pace set by Smarty (92%), Voxi (about 90%) and Lebara (95%).
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For a while, one of Three’s big selling points was that it offered the latest phones at a lower price point than other major networks. It was one of the best networks for unlimited data and also allowed you to use your data abroad at no extra cost.
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The first two points still hold to some extent today. Buy an iPhone 14 on three and you can get it for £49/month in 24 months and £30 upfront, albeit with an awesome 1GB of data. Extend the data up to a more realistic 100GB and the price goes up to £61/month and £30 upfront, at which point you can go all out for unlimited data and pay £63 a month. It’s not a bad price, especially since £63 on EE gets you only 125GB, but you can have unlimited data on the same phone and ID Mobile for £42/month – although you’ll get an upfront fee of £99.
It’s a slightly different story with the Samsung Galaxy S22, which comes in for £47/month and £30 for 100GB, but on EE with 125GB it will cost you £59/month. Again, iD Mobile is still cheaper at £33/month 100GB of data, from £29 upfront.
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What about SIM only contracts? These start at £8/month for a modest 1GB contract for a 24-month contract, but with a 50% discount for the first six months. There is no discount on the 12-month contract and the price increases by £1. For 12GB or 30GB, you get better deals at £12/month and £14/month with similar terms, but if you only sign up for a year the price goes up by £2 each.
At one time, Three’s Advanced Unlimited plan was probably the best SIM-only deal of them all, and at £24/month over 24 months, with half the price for the first six months, it was still the equivalent plan for EE, O2. Much cheaper than . , Giffgaff or Vodafone. However, iD Mobile and Smarty have unlimited offers that are even cheaper, so Three no longer has that space for itself.
Looking at our survey data, three doesn’t stand out when it comes to getting bang for the buck. True, over a third of users say they are very satisfied with the network’s value for money, while almost half say they are quite satisfied, but this is still only 84% overall, while ID Mobile, Tesco Mobile, Smarty, Voxi and Lebara turnout in the nineties.
Three also has a problem when it comes to customer service. About 27% of the users we surveyed are very satisfied, and 50% are quite satisfied, but this still puts it ahead of most other networks in our survey, with the exception of ID Mobile, Lebara, Virgin Mobile, and Vodafone.
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Ofcom’s latest customer service and satisfaction reports are also important to Three. With a score of 86%, the network ranks below the 91% average for overall customer satisfaction. It has the highest percentage of customers with reasons to complain (16%) and has an average of more complaints per 100,000 customers. Something is clearly going wrong here and three really should be working to improve their customer service going forward.
There’s some good news for three in Routemetrics’ latest performance survey: Vodafone has overtaken Vodafone in the UK speed table, taking second behind EE. The three now have average UK download speeds of 29.9Mbit/s, placing it behind EE at 66.2Mbit/s but ahead of Vodafone’s 23.8Mbit/s. The biggest improvements happened in UK cities. Of the 16 regions on which RouteMatrix runs its tests, three had average download speeds faster than 20 Mbit/s in all of them and 40 Mbit/s in eight.
While RouteMatrix no longer provides coverage maps, Three claims its 4G coverage reaches around 99.8% of the UK population, while 5G services are available at around 56%, with more rapid rollouts expected over the next few years. plan is. What’s more, Three is starting to outpace EE in average 5G download speeds, reaching around 200 Mbit/s. Interestingly, the potential merger between Three and Vodafone is largely driven by a desire to accelerate the rollout of 5G in both networks.
This year our awards survey asked readers about their 5G experience and the three ranked third behind EE and Sky Mobile. Half (51.5%) of Three’s 5G customers were satisfied with their 5G connection. This naturally leaves about half of them still unsatisfied, with 5G coverage (up to about 65%) and lack of noticeable speed improvements (up to 44%) being the main issues.
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Three were close to highly acclaimed in our reliability category. 86% of users say it’s mostly or always faster for web browsing, and 71% say the same about audio streaming. Even video streaming, which is the hardest thing to do, is fine most of the time for 50% of users and all the time for 12%. Only the Voxie scored better for video streaming, and the Smarty edged out overall due to better web browsing and audio streaming performance.
Like most other major networks, Three now charges £2 a day for roaming in the EU for all contracts signed after October last year. In addition, it’s now £5 per day to use minutes, messages and data included in its Go Rome Around the World destination, which covers a wide range of countries outside Europe, including Australia, Hong Kong, the US, Canada, Mexico and is included. New Zealand. In both cases, 12GB is the reasonable data usage limit. Depending on where you are and who you’re calling, outside of your permission, calls cost from 3p per minute, 2p per SMS and 1p per MB to £2 per minute, 35p per text and £6 per MB Might be possible. These prices are not as exorbitant as some networks charge, but now it is very hard to recommend Three as a good option for economical roaming.
All three offer Wi-Fi calling on some (though not all) of their handsets, along with a feature that lets you make calls over a 4G data connection, giving you more reliable signals in areas with poor signal. Call is received. The three also support Wi-Fi and Wi-Fi calling at over 250 London Underground stations.
You are also covered by a spending limit: choose a tier between £10 and £100 over your normal contract payment and you will not be allowed to make calls or use additional data.
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All three have really improved since last year. Speed and coverage are improving rapidly and it is ahead of its rivals with the introduction of 5G. It has a very good reliability score. However, the network still needs to perfect its customer service and work if it wants to regain its old reputation for money. Three still has its share of strong bundles and offers, but there’s more competition now than ever.
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