Update 3 Uk Home Broadband Review – To help us provide you with unbiased advice, we may receive commissions if you make a purchase through a link on our site. Read more
Choosing the best broadband provider is not easy – especially when there are many packages from different providers. What speed do you need and what kind of connection can you get for your home? What length of contract should you look at and how do you know if a supplier is reliable? Sign up and you can download a great broadband package, but it’s easy to make costly mistakes.
Update 3 Uk Home Broadband Review
We’re here to clear up the confusion. Every year we provide a comprehensive review of internet packages offered by the UK’s leading internet service providers (ISPs). We’ll make sure you’re not disappointed with a long-term broadband contract or paying for slow service. In addition, each year we conduct extensive research to find out what users think of the largest ISPs, focusing on customer satisfaction, speed, customer service, reliability and value for money. .
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Below, you’ll find our guide to choosing the best broadband provider for you. Below are our top picks for UK broadband providers in 2023.
It’s our best commercial broadband pick right now: if you go as fast as possible, you can get download speeds of 74Mbps, which is enough for multiple devices to connect at once. For just £27 on a 24-month plan from Plusnet, there’s nothing to pay up front. It’s excellent value for money from the UK’s best internet service provider, which earned us five out of five stars in our latest review.
Conditions make a big difference when it comes to getting the best broadband connection. The speed and reliability of both cable and ADSL connections will depend on the quality of the line between you and the nearest street corner box and the distance from your home to the local exchange. A full-speed connection may or may not be available depending on whether the required USB cables are installed in your area. This makes it important to check your insurance.
You can check what you’ll get and your speed by entering your zip code on the websites of all the major ISPs. Do it before you get serious about shopping or you’ll be disappointed.
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Some broadband contracts still last 12 months, but ISPs are trying hard to attract new customers to 18-month or two-year contracts. It may be fine if you’re happy with the service, but if you want to ship to a faster or cheaper provider, you may be looking a long way.
However, Ofcom rules mean that you can get out of the contract if your provider is committed to the minimum, and most providers allow you to get out of the contract within the first month and you’re not getting what you paid for.
All ISPs charge you a fee, but if you’re comparing different packages, it’s a good idea to specify in the contract how much you’ll pay in total, including the setup fee.
If you’re buying a new ISP, check prices right up to the minute you sign up. The market is very competitive and frequent deals can lower the price of some contracts or get you higher speeds for the same price with cheaper service.
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Note what happens after the first contract expires. Some ISPs increase the price after the first year or 18 months, sometimes increasing the monthly fee. Usually, these conversations happen if you call them and tell them you plan to switch to another service provider. If it’s not worth the price, find a better alternative.
Internet service providers are now required to publish average download speeds for their Internet packages. These give you a good idea of which package is faster than others, but they don’t tell you much about how flexible or reliable the service is.
For a better overview, we combine the results of the reader-chosen Best Broadband Awards in partnership with YouGov with Ofcom’s annual Broadband Customer Satisfaction Report, which compiles customer and user data such as average download and upload speeds. and attachment reliability.
This allows you to see how different service providers stack up across the board. Note that Ofcom’s speed data refers to the connection speed between your ISP and your router – if your laptop or smartphone is connected to Wi-Fi, this can slow things down.
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The good news is that monthly data records and roadmaps are now more or less gone, so you don’t have to worry about monthly usage fees or setting up connections. You slow down at peak times.
In general, ISPs offer phone service as a standard part of their broadband contract, which, although often for a fee, is often expensive. Stop using your cell phone. Signing up to a weekend/evening or all-day calling package is usually cheaper, and some providers offer free calls to other numbers on the same network.
Some of the biggest service providers bundle TV, and if you’re interested in TV services from Virgin, Sky, Vodafone or BT, buying a bundle can save you money. It’s worth saving on using the same provider for your mobile phone – something to keep in mind if you’re in the market for a new 4G or 5G contract.
A final point of difference between ISPs is the quality of the router provided in your service. Some, such as BT and TalkTalk, offer good quality equipment. Others cite more basic examples; they’ll do the job, but if you use a third-party router instead, you can expect better Wi-Fi speeds and more features.
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Plusnet has been successful in the Professional Review Best Broadband Awards for the second year in a row now.
As well as winning our overall award, it won individual awards for customer service, contact center and reliability, as well as a commendation for value. In short, nobody could touch Plusnet in our 2023 offer. That’s why 78% of our Plusnet customers surveyed said they would be happy to recommend their broadband provider to friends and family.
Elsewhere, 74% of Plusnet customers said they were satisfied with the company’s customer service, and that even when problems did occur, the company’s call center handled problems well. About 81% of our surveyed customers said they were satisfied with how the contact center handled their issues.
Reliability is another plus point for Plusnet, being the only one of the eight ISP providers in our survey to score over 80% for connection reliability.
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Plusnet may not have the fastest connection on the market, but it offers a friendly and affordable service that customers can count on.
Virgin Media is famous for its broadband speeds, which is why it won our next speed award in 2023.
All Virgin Media systems are now gigabit ready and Ofcom’s speed tests show that Virgin Media customers are getting what they pay for when it comes to download speeds. Ofcom’s metrics are backed up by our own research, where 75% of the company’s customers said they were satisfied with the speed they received, with 32% satisfied – the best score of our survey respondents.
Virgin has different fares spread over different speed levels. All of Virgin’s tariffs are 100Mbit/s or faster, but it’s currently offering the cheapest prices on its two fastest tariffs – customers can expect these prices to rise well after the end of their first 24-month contract.
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Another thing to check for Virgin Media speed: upload speeds match download speeds, especially compared to broadband providers that offer symmetrical connections. Download speeds on Virgin’s Gig1 package are, for example, 52Mbit/s.
Now Broadband has won the Best Price Award in 2023, and it’s not hard to see why. This Sky broadband provider is aimed at the budget end of the broadband market and you’ll be better off finding a cheaper provider, with deals starting from just £20.
In fact, there is no broadband tariff that costs more than £24/month when you renew. So it’s not hard to see why 71% of the company’s customers are satisfied with the value for money it offers.
That’s good to know
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